Privacy Policy

Effective Date: May 30th 2025
Ferum (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.ferum.pk] (the “Site”), make a purchase, or interact with us in any way.

 

  1. Information We Collect

We may collect and process the following data:

  1. Personal Information
  • Full Name
  • Email Address
  • Shipping/Billing Address
  • Phone Number
  • Payment details (processed securely via third-party providers)
  1. Automatically Collected Data
  • IP Address
  • Browser type
  • Device information
  • Referring URL
  • Pages visited and time spent

 

  1. How We Use Your Information

We use your information to:

  • Fulfill and manage orders
  • Provide customer service
  • Send order confirmations, updates, and promotional content
  • Personalize your shopping experience
  • Improve our website performance and user experience
  • Comply with legal obligations

 

  1. Sharing Your Information

We do not sell or rent your data. However, we may share information with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping partners
  • Marketing services (e.g., email newsletter tools)
  • Analytics tools (e.g., Google Analytics)
  • Legal or regulatory authorities, if required

All third parties are contractually bound to protect your data and use it only for specified purposes.

 

  1. Your Rights

You have the right to:

  • Access your data
  • Correct or update personal information
  • Request data deletion (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

Please email support@ferum.pk to exercise your rights.

 

  1. Cookies & Tracking Technologies

We use cookies to:

  • Enable site functionality
  • Understand user behavior
  • Offer a better user experience
  • Deliver targeted ads (with your consent)

You can control cookie preferences through your browser settings.

 

  1. Data Retention

We retain personal data only for as long as necessary:

  • To fulfill orders and provide services
  • To comply with legal and tax obligations
  • For legitimate business interests (e.g., fraud prevention)

 

  1. Security

We implement robust technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access controls
  • Regular monitoring for vulnerabilities

 

  1. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors. If we become aware, we will delete the information promptly.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site implies agreement with the latest version.

 

  1. Contact Us

For any privacy-related concerns or questions, contact:

📧 support@ferum.pk
🌐 www.ferum.pk